Arrived at the office in Covention Ga. @ 08:45. Signed in and asked if they could do a full set of dentures in 1 day. She said yes. Waited over 1 hour before they called me for X-Rays. Went back to waiting room and waited an additional 1 1/2 hours before they ever called me into to sit inthe chair. By then it was 11:30. I asked if they would be able to do the dentures in 1 day and then the answer was no. They could only do the mold today and I would have to come back tomorrow @ 10:00 am for the wax fitting. I said that I had to go to work tomorrow and that the earliest I could get there was in the afternoon. She said that they could do the wax fitting then but that I would have to come back the following day for the fitting.
Now the 1 day visit is going to wind up taking 3 days. When I said that they said that they could do them in 1 day at the front desk all that the girl can do is tto stare at you and say nothing. The attitude that I got from the staff was, "That's the deal, take it or leave it".
The 1 ting that they are consistent about at this office is telling you that people are not called in the order that they come in. They acted like they could care less and could care less when you came back, but they do get you in and on the hook for $70.00 worth of X-Rays.
Obviously 1/2 of the day was already shot and no they could not make them in 1 day.
I understand that I arrived at 08:45am. If they had told me at the front desk then that they would not be able to do it them in 1 day, fine. I would have left and come back another day.
The only thing that this place has going for it is the price. The staff does know the meaning of the word service in customer service!.
Product or Service Mentioned: Affordable Dentures Dentures.
Store Location: Stone Mountain, Georgia