I have spent 4 days in *** trying to get my temporary and permanent plate to fit correctly. After all of this and a day after I called back to explain that my upper lip is hanging off of my face and I was told by the Jacksonville office that I signed off on them...when I tried them on I was asked to sign a document, I was not aware that document meant that was it..I thought it was that I had received them.
Of course I signed off on them I was sitting in the office 2 days straight 10 hours each day. So I file a complaint with the better business bureau and they agree to either replace or refund. I selected refund and no place did it say that I would have to return the plate.
Tell me how a 600.00 refund is going to get me a replacement...really...these people are unprofessional, ignorant and should be closed down. Sad part is that the Afforable Denture in Rockford, IL did a brilliant job on my wife's emergency set and I was really expecting more.
Location: Indianapolis, Indiana