The lady at the front desk needs some customer service training, plus how insurance works. She is loud and abrasive.
I recommend this place is you would like the waiting room full of patients to know what you are there for, your insurance information as well as other information that should be kept personal. The woman will take your insurance information, misrepresent what is covered, assuring you that all you have to pay at that time what isn't covered so you can receive services, all this loudly I might add. Letting the whole room know that if you don't pay the out of pocket at the office visit you will not be seen by the dentist. Doing this and seeing the dentist, which one is encouraged to pick a service that might be more expensive, but not to worry since the Receptionist claims to call the insurance to verify the payment and services you will be alloted, weeks later you will be issued a bill from Valdosta Affordable Dentures for the whole amount because your choice of treatment was not covered.
In contacting the Valdosta Affordable Dentures about the situation was first met with giggles on how they didn't cover that type of treatment to abuse from her with threats about not paying the bill. And no you can not pay it off.
After months of trying to work this out with my insurance company and the parent organization of Affordable Dentures I am now left with a large bill, that they want to be paid yesterday and no recourse. Surely that has to be a better way.
Product or Service Mentioned: Affordable Dentures Receptionist.
Reason of review: Poor customer service.
Monetary Loss: $660.
Preferred solution: I want the office to take some responsibility for not clarifying the what was allowed by my primary insurance..
Affordable Dentures Cons: Receptionist, Verifying insurance, Unprofessional.
Location: 282 Norman Dr, Valdosta, GA 31601, USA