I first went to Affordable Dentures in Ft, Wayne IN in Nov. of 2009 and spent over $2,700 for extractions, full upper and partial denture.
I was very happy with the dentist , Dr. Dawn Benson and the staff, Henrietta. When my upper denture was destroyed in Feb. of 2012, I called again to make an appt.
Now the dentist was a Dr. Shannon Arnett (formerly of AllCare) and the entire staff was new. What a difference! I was pressured to get a more expensive denture than I could afford and was told that with the economy denture, I had to "take what I got" and they decided what it would look like and what size it was.
The teeth were so small you could barely seem them when I smiled which distorted my whole face. I had specifically asked Dr. Arnett to tell the lab to make them large enough so I could see them when I smiled. She stated she would but when I got them, she said the size of the teeth was determined by my ***--which I found out from 3 other dentistss was not true at all.
I called their Patient Care Hotline to complain and asked them to have Dr. Arnett call me so we could get this clarified. At that point, I was willing to pay more for a Custom Set if I could just get a decent looking set of dentures and re-made an appt. Dr.
Arnett then called me and said, "your complaint made a black mark against me so i am not seeing you again." All I wanted was to get the matter resolved!
I will never go anywhere near an Affordable Denture office again and I intend to tell everyone I know about my experience. I hope it costs them business.
Product or Service Mentioned: Affordable Dentures Dentures.
Monetary Loss: $265.